Ashika Herbals Return & Refund Policy
Thank you for shopping at Ashika Herbals! We appreciate your business and want to ensure a positive experience. This policy outlines the conditions under which we offer returns and refunds for our products.
Returns
We accept returns of unopened and undamaged products within 30 days of purchase. Original shipping costs will not be refunded.
Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us within 7 days of delivery at [insert email address] or by phone at [insert phone number].
- We will arrange for a full refund or replacement, including any shipping costs incurred to return the product.
Incorrect Item Received:
- If you receive an incorrect item, please contact us within 7 days of delivery.
- We will arrange for the correct item to be shipped to you and the incorrect item to be returned at no cost to you.
How to Return
- Contact us by email at admin@ashikaherbals.com
- We will provide you with a return authorization number (RAN) and instructions on how to return the product.
Please Note:
- You are responsible for the cost of return shipping unless the product is damaged or defective.
- We recommend using a trackable shipping method for your return.
Refunds
- Once we receive your returned product and verify that it meets the conditions for a return (unopened, undamaged, within 30 days), we will process your refund within 5 business days.
- Refunds will be issued to the original payment method used for the purchase.
Non-Returnable Items
- Products that have been opened or used
- Products returned after 30 days of purchase (unless damaged or defective)
- Products returned without a RAN
Exceptions
We reserve the right to make exceptions to this policy on a case-by-case basis.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us by email at admin@ashikaherbals.com